Insights

DIGITAL CONVERSATIONS

Tap Our Mindshare to Grow Your Market Share

Get critical thought leadership and analysis on the trends and technologies shaping the Digital Age—and what they mean for you, your organization, and your customers. Download a Digital Conversation today.

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Envisioning your Modern Workplace

Empowering people in the Digital Age

The world of work is changing rapidly, becoming more decentralized and personalized every day. In Envisioning your Modern Workplace, we help organizations recognize the forces at play and show them how they can embrace technology and digitalization to transform their workplaces into an environment conducive to productivity, creativity, and collaboration.

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Transforming Customer Service through Empowered Employees

The music of frictionless retail experiences

Retailers need to look beyond simply fulfilling customers’ basic transactional needs, especially since customers now have more options than ever—particularly online—for getting what they want, when they want it, how they want it—and for cheaper. What’s a modern retailer to do? Transform customer service through empowered employees.

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