Client Successes

At Revel, we work with you to assess your business needs and then help develop optimal solutions to meet those needs. Our senior-level associates have breadth across multiple disciplines and depth along multiple practice areas. We have combined that broad experience with thought leadership and our Pure Consulting model to provide high-value and transformative results on every engagement. Below are representative case studies of our client successes organized by service area.


Revel Develops Go-to-Market Strategy for Information Security Company

An industry-leading information security company needed to determine the appropriate go-to-market strategy for an application security product that combined on-premise and cloud-delivered software with supplemental professional services. Revel developed a strategy to capture a $100 million annual revenue stream.

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Revel Improves Cross-Functional Alignment & Resource Planning for Internationalization

The Advertising Operations group of a leading international technology firm needed to increase revenue via two initiatives: strategic partnerships and international growth. In order to successfully launch in over 10 countries in the next 2+ years, Revel improved cross-functional alignment and resource planning.

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\\ Operations

Revel Develops an Efficient, Scalable Collection Process to Increase Collection Rates at an Online Travel Agency

The Global Customer Operations organization for a leading online travel agency launched a new program to provide customer payment choice to pay the agency now or pay a supplier later. As part of the initiative, a new collection model was implemented to collect payments from delinquent suppliers. To enable the new program and the collection model; policies, processes, tools, and staff needed to be established. Revel worked on a team to model the end-to-end processes for support organization.

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Revel Reduces New Store Opening Expenses by $200K to $300K for a Leading Technology Company

A leading technology company’s retail stores went from concept to launch in less than 9 months. With such an intense focus on the opening of the initial stores, the team had little time to operationalize and scale the business. Revel was asked to provide retail expertise and bandwidth across all the business units, including Merchandising, Marketing, Technology, Real Estate Strategy, Online, and Store Operations to reduce the new store opening expenses by $200,000 to 300,000 per store.

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Revel Saves Telecommunications Carrier $43 Million through Business Process Management

Revel engaged with NR Sales, Sales Operations, Channel Steering, Legal, NR Account Management, I-Dealer Account Management and Engineering Quality Assurance teams at a Telecommunications Carrier, resulting in more than $43 million in savings.

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Revel Implements Governance Framework at an Online Travel Agency

The Global Customer Operations organization for a leading online travel agency provides project leadership/management that support all lines of businesses consisting of 6,000 service agent worldwide. With a large volume of projects, they wanted best-in-class Portfolio Management and Governance to ensure they could effectively manage resource allocation, schedule, scope, and prioritization across all projects. Revel established portfolio optimization and prioritization model to develop, manage, and forecast investment decisions.

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\\ Technology

Revel Optimizes Launch Strategies and Support Tools for a Customer Support Organization

Although the customer support organization for a multinational technology company had been identified as a differentiating capability, the division is continuously challenged to reduce operational cost and while still improving the customer experience. Revel conducted a landscape assessment of the support business to optimize launch strategies and support tools, and then implemented multiple key initiatives.

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Revel Consolidates Commerce Platforms for Online Services Provider to Enable Localization

A global online services provider needed to consolidate their Online Services’ B2B and B2C commerce platforms in order to create a unified platform that would support customers in over 80 countries using local language and local currency. Revel successfully migrated more than 30,000 customers while enhancing customer satisfaction through the development of more effective customer support tools and accelerated customer response times.

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\\ Customer Experience

Revel Helps Online Travel Agency Realize Significant Gains in Customer Satisfaction Ratings

The Global Customer Operations organization for a leading online travel agency was in the latter phases of a multi-year initiative to consolidate agent tools into a single user interface, combining multiple case management and transactional tools on a global scale. Revel provided project management to realize significant gains in operational efficiencies and customer satisfaction ratings being deployed to both EMEA and APAC.

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Revel Improves Global Technology Retailer’s B2B e-Commerce Strategy

A global technology retailer needs to understand how to improve its B2B e-Commerce strategy in order to capture a larger share of the $30B SMB self-service IT market. Revel developed and delivered a framework for understanding and comparing competitor assortments and customer experience capabilities.

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Revel Saves Telecommunications Carrier Millions

A leading Telecommunications Carrier recognized the need to develop more effective way of operating its partner channels.

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